Delivery Times Delivery in the Netherlands Standard delivery: 1-3 working days for in-stock items. Find the most up-to-date product availability information on the product page.Free shipping on orders above €50 Surfboard shipping from €45We offer standard shipping to your preferred address or you can pick up your items at our store. Free shipping may not always be available in combination with certain promotions. Delivery within Belgium, Luxembourg and Germany Standard delivery: 3-6 working days for in-stock items. Find the most up-to-date product availability information on the product page.Free shipping on orders above €100. Surfboards shipping from €60We offer standard shipping to your preferred address or you can pick up your items at our store. Free shipping may not always be available in combination with certain promotions. Delivery rest of Europe Standard delivery: 7-10 working days for in-stock items. Find the most up-to-date product availability information on the product page.Free shipping on orders above €200Surfboard shipping from €75Free shipping may not always be available in combination with certain promotions. Delivery rest of world International shipping costs € 100For international orders, you are responsible for all import duties and taxes you may incur. For more information about shipping and shipping costs, please call +31 187 72 39 24. Email shop@natural-high.nl, or contact us online.
Questions? We can help. How to track your order? As soon as your order is shipped, you will receive a shipping confirmation e-mail with a tracking number. How to check the product availibility? To check product availability, visit the product page where you'll find two options. "Ready to ship" means the product is in our inventory and can be sent out immediately. Alternatively, "2-5 days shipping" indicates that the product is in stock with one of our suppliers and will be shipped directly from them to you, taking approximately 2 to 5 days before it is sent out. Can I pick up my order in-store? We offer free in-store pick up for almost all our products. Choose the "Pick up" option at checkout, and you'll receive an email when your order is ready for you. If this doesn't work, and you'd still like to collect your items in-store, feel free to contact us to discuss the options. Help! I was sent the wrong items. Sorry about that - while this doesn’t happen very often, it can happen. Get in touch with our customer support team as soon as possible, and we’ll figure out the best way to correct our mistake. How do I return or exchange products? Changed your mind about the product? No worries. Returning a product at Natural High is easy! You have 30 days to return the goods. Fill in the form that you received with your package. Pack everything in the shipping box. Always include the packing slip in the return box! Then drop it off at a designated drop-off point. Want to learn more about returns? Read our return page.
